Refund Policy
Last updated: August 29, 2025
Introduction
At Popcors, we want you to be completely satisfied with your course purchases. This refund policy outlines the terms and conditions under which refunds may be requested and processed for our educational courses and services.
We encourage you to carefully review course descriptions, previews, and requirements before making a purchase. If you have any questions about a course, please contact our support team before purchasing.
Refund Eligibility
30-Day Money-Back Guarantee
You may request a full refund within 30 days of purchase if:
- You have completed less than 30% of the course content
- You have not downloaded more than 3 course materials or resources
- The course does not meet the description provided at the time of purchase
- You experience technical issues that prevent access to the course content
Extended Refund Period (60 Days)
In exceptional circumstances, we may offer refunds up to 60 days for:
- Documented technical issues on our platform preventing course access
- Significant changes to course content that materially affect the learning experience
- Medical emergencies or exceptional personal circumstances (documentation required)
Non-Refundable Situations
Refunds will not be provided in the following situations:
- Course Completion: If you have completed more than 30% of the course content
- Excessive Downloads: If you have downloaded more than 3 course materials, resources, or certificates
- Time Limit Exceeded: Requests made more than 30 days after purchase (except in exceptional circumstances)
- Personal Circumstances: Change of mind, lack of time, or personal schedule conflicts
- Technical Requirements: Inability to meet course technical requirements disclosed before purchase
- Free Courses: Courses obtained for free or through promotional offers
- Bundle Purchases: Individual courses within bundles (entire bundle must be refunded)
How to Request a Refund
Step 1: Contact Support
Submit a refund request through our support system or email us at [email protected] with the following information:
- Your account email address
- Course name and purchase date
- Order/transaction ID
- Detailed reason for the refund request
Step 2: Review Process
Our team will review your request within 3-5 business days and may:
- Approve the refund immediately
- Request additional information or documentation
- Offer alternative solutions (course transfer, technical support)
- Decline the request with detailed explanation
Step 3: Processing
If approved, refunds will be processed within 5-10 business days to your original payment method. Processing times may vary depending on your bank or payment provider.
Special Circumstances
Course Cancellations
If Popcors cancels a course or discontinues access to purchased content, you will receive a full refund or equivalent course credit at your choice.
Platform Issues
If technical issues on our platform prevent you from accessing your courses for more than 48 hours, you may be eligible for a prorated refund or account credit.
Account Suspension or Termination
If your account is suspended or terminated due to violations of our terms of service, no refunds will be provided for any purchased courses.
Course Transfers and Credits
As an alternative to refunds, we may offer:
- Course Transfer: Switch to a different course of equal or lesser value
- Account Credit: Credit applied to your account for future course purchases
- Extended Access: Additional time to complete the course in exceptional circumstances
These alternatives may be offered when a traditional refund is not applicable but we want to ensure your satisfaction.
Payment Method Specific Policies
Credit/Debit Cards
Refunds will be processed to the original card used for purchase. Processing time depends on your card issuer and typically takes 5-10 business days to appear on your statement.
Digital Wallets
Refunds to digital wallets (PayPal, Apple Pay, Google Pay) are typically processed within 3-5 business days.
Gift Purchases
Refunds for courses purchased as gifts will be issued to the original purchaser, not the gift recipient.
Disputes and Chargebacks
Before initiating a chargeback with your bank or credit card company, please contact our support team. We're committed to resolving issues quickly and fairly.
Chargebacks may result in:
- Immediate suspension of account access
- Removal of course access and materials
- Additional fees if the chargeback is found to be invalid
We prefer to work directly with you to resolve any concerns about your purchase.
Questions About Refunds
If you have questions about our refund policy or need to request a refund, please contact us:
Email: [email protected]
Subject Line: "Refund Request - [Course Name]"
Response Time: Within 24-48 hours
Our support team is here to help ensure you have a positive learning experience with Popcors.
Changes to This Policy
We may update this refund policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our services after policy changes constitutes acceptance of the new terms.
For significant changes that may affect pending refund requests, we will notify affected users via email.
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